FAQs

Q: What types of pineapples do you offer?

A: We offer the Smooth Cayenne pineapple variety, also known as the "Hawaiian pineapple," in Guatemala, which is known for its sweet and juicy taste. It is one of the most widely grown varieties for commercial use. All of our pineapples are grown on our farm in Guatemala and are hand-picked and packaged to ensure the highest quality and freshness.

Q: How do I place an order?

A: You can place an order on our website, or by email. We are happy to assist you with any questions or special requests you may have.

Q: What is your shipping policy?

A: We currently ship to customers worldwide. We take great care in packaging our pineapples to ensure they arrive fresh and in perfect condition. We offer different shipping options, such as by box, pallet, or container, and we also offer both frozen and canned pineapple options. If you have any special requests or need help coordinating your shipment please let us know and we will be happy to assist you.

Q: How can I pay for my order?

A: We accept a variety of payment methods, including, PayPal, and bank transfers.

Q: What is your policy on sustainability?

A: At “Tropical Exporters“, we are committed to sustainable farming practices and protecting the environment. We also support local communities through employment.

Q: What are your hours of operation?

A: Our office hours are Monday through Friday, 9 am to 5 pm CST. If you have any questions or need assistance outside of these hours, please contact us by email, and we will get back to you as soon as possible.

Q: How can I get in touch with customer service?

A: You can contact us by email, or through our website's contact form. We're here to help and will respond to your inquiry as soon as possible.

Q: What products do you offer?
A: We specialize in high-quality, sustainably sourced coffee, pineapples, strawberries, and more, all cultivated in the rich soils of Guatemala.

Q: How do you ensure sustainability in your products?
A: Our practices are rooted in environmental stewardship, including responsible farming, water conservation, and supporting biodiversity.

Q: Can I order products online?
A: Unfortunately, we only take orders via email, we want to make it more personalized to meet all your requirements.

Q: Do you offer wholesale pricing?
A: Absolutely, we provide competitive wholesale options for businesses. Contact us directly for a personalized quote.

Q: How can I track my order?
A: Once your order is placed, you'll receive a tracking number to monitor your shipment's progress online.

Q: Do you support local communities?
A: Yes, we're deeply invested in the welfare of our local communities, providing stable employment and contributing to local development projects.

Q: What is your return policy?
A: We stand by the quality of our products. If you're not satisfied, please contact us within 5 days post arrival for a return or exchange.

Q: How can I get in touch for customer service?
A: Reach us via email at javier@tropicalexporters.com or call us at +502 4024-2636 during business hours.

Q: Do you offer tours of your facilities?
A: We welcome visitors to learn about our sustainable practices and meet our community. Contact us to schedule a tour.